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Thread: When I try to install my sound driver my computer shuts down

  1. #1

    When I try to install my sound driver my computer shuts down

    I recently installed windows xp. I had no sound playing so installed a driver for my sound card (realtek AC 97) and it worked, no problem.

    A month later, My hard disks got wiped and I am reinstalling windows xp.
    This time, when I try to reinstall the driver for my sound card, the computer shuts down half way through the process. this is what happens:

    I have downloaded the realtek driver from their site, (and some other sources)
    I double click on the driver
    it asks me if i want to install I say yes,
    It unpacks some things and runs windows installer, it spends about 20 seconds installing, file names flash across the screen
    It comes up with a warning "This driver has not been verified by windows...do you want to continue"
    I cloick yes, it does some more installing, but 5 seconds later the computer automatically restarts (as in it suddenly shuts down, like there is an error, not like the driver has finished installing and is restarting in a healthy way), and then i still have no sound driver installed.

    I have tried deleting all the sound drivers in device manager and reinstalling, but the same thing happens.

    Help!
    I have no sound! (and can't install the driver!)
    Last edited by artificialname; 08-04-2009 at 09:03 AM. Reason: clarification

  2. #2
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    Make sure the drivers are only from the Realtek site. Or better yet, go to your motherboard mfg. site and download their drivers, that way you know they're compatible.


    Rammer Jammer Yellowhammer, give 'em hell Alabama!

    YEAH! ROLL BABY, ROLL! Alabamas First Heisman Trophy!
    Iron Bowl champs, SEC champs, and 2009 National Champs!

  3. #3

    or maybe it's a hardware trouble..

    Most possibly you have installed the wrong driver maybe that's the reason why your computer restarts automatically. Download the right driver then install it. Try to check also your hardwares cause having troubles on it makes the computer keep on restarting. Let us know what happened..

  4. #4
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    Arti...
    Do you have a separate removable sound card or is the sound integrated into the motherboard?
    Also have you checked the System log in Event Viewer to see if there are any related entries?

  5. #5
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    It's been 11 days since artificialname posted this question and he hasn't been back. Either he found the problem or is getting assistance from another source.


    Rammer Jammer Yellowhammer, give 'em hell Alabama!

    YEAH! ROLL BABY, ROLL! Alabamas First Heisman Trophy!
    Iron Bowl champs, SEC champs, and 2009 National Champs!

  6. #6

    same problem

    hello every 1 same problem like artificial name is with me

    i have even inctalled the driver given on the venderer website but it doesn't work.... i mean no sound n installing the previous driver shuts off the pc

    can any one help me diagnosing the problem.....

    it id not the seperate sound cardit is integrated inside the motherboard.
    Last edited by GandaBanda; 11-07-2009 at 07:53 AM.

  7. #7
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    Uninstall everything so it boots.

    Then I would do a Windows Update, and see if Microsoft has written any drivers for you.
    Jon Brengle
    A+, Network+, MCP Certified
    jbrengle@cncrinc.com

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